Intangibles are Knowledge, Network and Compassion. In order to gain knowledge: Read relentlessly a la Mark Twain: “A person who won’t read has no advantage over one who can’t read.” In order to increase your network: Be a biz matchmaker. Share your rolodex. Keep a database of contacts. Last but not least, show your compassion. Tim talks about “Handshake” which is a true sign of a detailed relationship book in recent times.
I strongly recommend this superb book which is truly “How to Win Friends and Influence People” for today’s executive.